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COVID-19 Response

March 20, 2020

Message from our Director:

As you well know, the entire country is going through a time of unprecedented struggle and uncertainty which is affecting all aspects of our lives in varying ways and to different degrees of disruption.

Tengu Sake is determined to continue supplying all your sake needs for as long as we are permitted. Currently the Government has not stopped internet-based orders and deliveries taking place, the only considerations we have are ones of safety to you, our customers, and to our delivery provider.

Our delivery provider has put hygiene measures in place to mitigate infection risk including single use gloves and face masks. Deliveries can also be ‘signed for’ without personal contact (via phone or intercom or through the door, for example). In this case, the driver will take a picture of the stock being left where requested, and then sign on the customer’s behalf.

Unfortunately our delivery capacity has been reduced due to staff shortages both in the warehouse and for deliveries. Currently, therefore, we cannot schedule delivery dates and so customers are unable to select a delivery date on the website. We have been advised that deliveries will be fulfilled as soon as possible. In practice I would ask customers to allow up to 5 working days for their deliveries to reach them (in some cases it may take longer).

For customers who provide their mobile phone numbers, text messages will be sent out the day before at 9pm alerting customers of delivery the following day.

Finally, I would ask you to spare some thoughts for the thousands of restaurants, pubs, bars, etc. who are being hammered at the moment. They could really do with your support so, if they are offering a delivery service and you are in a position to support them, please consider ordering from them. Ordering direct is always better, going through a third party service (Deliveroo, Just Eat, etc.) substantially reduces their share of the income and, right now, they need all the help they can get.

I would like to thank you in advance for both your understanding and cooperation in the these trying times. Thank you for your support.

Good health and best wishes to all.

Oliver Hilton-Johnson
Director, Tengu Sake